Support Policy

Support is defined as after-sales service provided by Hoicoi in solving software conflicts and usability problems, and in supplying updates and patches for bugs and security holes in the program.

Support Fees and Eligibility

There is not extra charges for support, if user has taken any subscription package or brought a paid extension from our site. We will provide commercial support only for our paid packages but for the free packages you will use forum for free community support. If you still need any support for any free package then you can ask for commercial support.

If you have taken services from us for building your website or customizing any application then, you will get support upto 1 years from the delivery time. In this period if you face any problem with the website or our customized work, we will provide fee of cost support. But if you modified any of our work without our permission or concern & create a problem then this warranty will be void. Terms & condition may varied based on work.

Support Limitation

Support is offered only in English & Bengali language.

Support is limited to:

    > Help and advice regarding our subscriptions and services;
    > Help regarding usage of our web site's services and features;
    > Help regarding usage of our products;
    > Non-documented issues, tips and tricks regarding our software.
    > Minor changes and alterations to our products in order to work on your Joomla! installation; please note that we reserve the right to refuse any or all modifications of our software;

Support does not include:

    > PHP or any other server-side programming language training; if you wish to modify our products, you are free to do so under the GNU/GPL license. We do not commit to train you or explain any PHP related issues;
    > SQL or any other database language training; if you wish to modify our products, you are free to do so under the GNU/GPL license. We do not commit to train you or explain any SQL related issues;
    > Javascript or any other client-side programming language training; if you wish to modify our products, you are free to do so under the GNU/GPL license. We do not commit to train you or explain any Javascript related issues;
    > CSS and XHTML training; if you wish to modify our products, you are free to do so under the GNU/GPL license. We do not commit to train you or explain any CSS or XHTML related issues. Browser incompatibilities are Joomla! template related issues. Our products are tested on several browsers (including but not limited to: Mozilla Firefox, Microsoft Internet Explorer 6, 7, 8, 9, 10, Apple Safari, Opera, Google Chrome) and they fully comply to their standards.

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